Outage in Cybersource
API Connection/Endpoint Service Disruption
Resolved MajorIncident Report
Summary AI Generated
Cybersource's Secure Acceptance Service experienced a disruption lasting approximately 14 hours, during which merchants' notification URLs were not being approved, blocking them from promoting their Secure Acceptance profiles and completing setup. This prevented merchants from fully configuring and activating their payment acceptance workflows. The issue was fully resolved by 14:24 GMT on August 11, 2026, restoring normal service functionality.
Cybersource is aware of an issue that is currently affecting the Secure Acceptance Service.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants may find that their Secure Acceptance notification URLs have not been approved, preventing them from promoting their Secure Acceptance profile and potentially impacting their ability to complete the setup process.
Reported Start Time: 28 July 2026, TBD
Next Update: As status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
Components affected
Cybersource Secure AcceptanceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 08/12/2026 12:36AM
The issue affecting the Secure Acceptance Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: TBD on July 28, 2026
Reported End Time: 14:24 GMT on August 11, 2026
Impact: Customers are now able to use the Secure Acceptance Service as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
INVESTIGATING
7 days ago - at 08/11/2026 10:31AM
Cybersource is aware of an issue that is currently affecting the Secure Acceptance Service.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants may find that their Secure Acceptance notification URLs have not been approved, preventing them from promoting their Secure Acceptance profile and potentially impacting their ability to complete the setup process.
Reported Start Time: 28 July 2026, TBD
Next Update: As status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
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