Outage in Cybersource
Financial Ecosystem Participant Disruption
Resolved MinorIncident Report
Summary AI Generated
On August 15, 2026, a service disruption affecting a third-party Financial Ecosystem participant impacted Payment Gateway Processing across a wide range of acquiring banks, payment networks, and gateway integrations connected to Cybersource. During the incident window (04:01–05:35 GMT), some cardholders were unable to complete payments and users encountered payment processing error messages, though Cybersource's own systems operated normally throughout. The issue was mitigated by 05:35 GMT and services were confirmed restored, with Cybersource continuing to monitor for full resolution.
Cybersource is aware of an issue that is currently affecting Payment Gateway Processing.
We are investigating the cause and working urgently to resolve the issue.
No issues have been identified within Cybersource that could be attributed to this incident.
Impact: Users may experience payment processing error messages.
Reported Start Time: 15 August 2026
Next Update: Within 60 min
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26760046
Components affected
Cybersource eCheck/ACH Cybersource LloydsTSB Cardnet Cybersource Global Payments North America (GPN) Cybersource AIB Merchant Services (AIBMS) Cybersource FDI Australia Cybersource JCN Gateway Cybersource Getneton Software Express Cybersource Latin American Processing Cybersource HBoS Cybersource HDFC Bank on RuPay Cybersource Cardnet International on OmniPay Direct Cybersource Chase Paymentech Solutions Cybersource Elavon Cybersource Elavon Americas Cybersource HSBC Cybersource Worldpay VAP Cybersource Bank of America Merchant Services on OmniPay Direct Cybersource American Express Direct Cybersource Comercio Latino Cybersource Credit Mutuel-CIC Cybersource FDC Compass Cybersource FDC Nashville Global Cybersource Global Payments International Acquiring on OmniPay Direct Cybersource Barclays Merchant Services Cybersource China UnionPay Cybersource Cielo Cybersource FDMS Nashville Cybersource FDMS South Cybersource First Data Merchant Solutions(Europe) on OmniPay Direct Cybersource French Gateways Cybersource Lloyds-OmniPay Cybersource Lynk Cybersource Moneris Cybersource PayEase China Cybersource Ahli United Bank in Bahrain Cybersource Prosa Cybersource RBS WorldPay Atlanta Cybersource Rede Cybersource Six Cybersource Streamline Cybersource TeleCheck Cybersource TSYS Acquiring Solutions Cybersource UATP Cybersource Vero Cybersource Visa Platform Connect (VPC) GatewaysTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
3 days ago - at 08/15/2026 06:41AM
The service disruption impacting a Financial Ecosystem participant has been mitigated and we are monitoring closely to ensure the issue is resolved.
No issues have been identified within Cybersource that could be attributed to this incident.
Impact: The issue has been mitigated, and customers are now able to use Payment Gateway Processing services as expected.
Reported Start Time: 04:01 GMT, 15 August 2026
Reported End Time: 05:35 GMT, 15 August 2026
Next Update: As current status changes
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26760046/ INC26760102
IDENTIFIED
3 days ago - at 08/15/2026 05:03AM
Cybersource is aware that a Financial Participant is experiencing a service disruption that may be impacting some cardholders ability to make payments. Cybersource systems continue to operate normally and no issues have been identified within Cybersource that could be attributed to this incident.
Reported Start Time: 04:01 GMT, 15 August 2026
Impact: This may impact some cardholders' ability to make payments.
INVESTIGATING
3 days ago - at 08/15/2026 04:53AM
Cybersource is aware of an issue that is currently affecting Payment Gateway Processing.
We are investigating the cause and working urgently to resolve the issue.
No issues have been identified within Cybersource that could be attributed to this incident.
Impact: Users may experience payment processing error messages.
Reported Start Time: 15 August 2026
Next Update: Within 60 min
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26760046
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