Outage in Cybersource
Cybersource Access Control Server (CAS) OTP (One-Time Password) Service Disruption
Resolved MinorIncident Report
Summary AI Generated
On July 23, 2026, Cybersource experienced a ~2 hour 40 minute disruption (15:00–17:40 GMT) affecting One-Time Passcode (OTP) delivery for Access Control Server (CAS) merchants, impacting the Corporate Site, Portals, and Support Center. CAS merchants were unable to receive OTPs in a timely manner, preventing authentication and portal access. A fix was implemented and monitored before the incident was fully resolved by 21:01 GMT, with an internal review initiated to prevent recurrence.
Cybersource is aware of an issue that is currently affecting One Time Passcode (OTP) delivery for Cybersource Access Control Server (CAS) merchants.
We are investigating the cause and working urgently to resolve the issue.
Impact: CAS merchants experienced delayed receipt of OTPs required for authentication and portal access.
Valid users were unable to receive OTPs in a timely manner, causing login issues.
Reported Start Time: 23 July 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC26538085
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 07/23/2026 09:01PM
The issue affecting One Time Passcode (OTP) delivery for Cybersource Access Control Server (CAS) merchants has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 23 July 2026 15:00 GMT
Reported End Time: 23 July 2026 17:40 GMT
Impact: The issue has been fully resolved, and OTP delivery and user authentication have returned to normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26538085
MONITORING
12 days ago - at 07/23/2026 06:44PM
A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated, and OTP processing has returned to normal.
Reported Start Time: 23 July 2026 15:00 GMT
Reported End Time: 23 July 2026 17:40 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26538085
INVESTIGATING
12 days ago - at 07/23/2026 06:29PM
We are continuing to investigate this issue.
INVESTIGATING
12 days ago - at 07/23/2026 05:27PM
Cybersource is aware of an issue that is currently affecting One Time Passcode (OTP) delivery for Cybersource Access Control Server (CAS) merchants.
We are investigating the cause and working urgently to resolve the issue.
Impact: CAS merchants experienced delayed receipt of OTPs required for authentication and portal access.
Valid users were unable to receive OTPs in a timely manner, causing login issues.
Reported Start Time: 23 July 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC26538085
INVESTIGATING
12 days ago - at 07/23/2026 05:20PM
Cybersource is aware of an issue that is currently affecting One Time Passcode (OTP) delivery for Cybersource Access Control Server (CAS) merchants.
We are investigating the cause and working urgently to resolve the issue.
Impact: CAS merchants experienced delayed receipt of OTPs required for authentication and portal access.
Valid users were unable to receive OTPs in a timely manner, causing login issues.
Reported Start Time: 23 July 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC26538085
Latest Cybersource outages
Cybersource CAS Sign-Up Service Disruption - 11 days ago
Cybersource Support Center Slowness - 12 days ago
Authorizations and Decision Manager Service Disruption - 20 days ago
Payer Authentication Issue - 21 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
