Outage in DALENYS

INCIDENT SETTLEMENT | Reversement partiel depuis le 4 octobre / Partial settlement since the 4th of October

Resolved Minor

October 22, 2024 - Started over 1 year ago - Lasted 9 days
Official incident page

Incident Report

TSR-672 - Début / Start : 04/10/2024 - Fin / End : En cours / Ongoing - Catégorie / Category : Reversement / Settlement - Responsabilité / Responsibility : Payplug - Priorité / Priority : P3 FR Le reversement des opérations de paiement e-commerce et magasin peut être très légèrement impacté certaines journées depuis le 4 octobre (limité à 0,5% d'impact) Une action palliative de rattrapage est menée en parallèle d'une action corrective EN Settlement of e-commerce and in-store payment operations may be slightly affected on some days since October 4th (with a limited impact of 0.5%). A mitigating recovery action is being carried out alongside a corrective action.

Components affected

DALENYS Settlements

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 10/31/2024 04:28PM

This incident has been resolved.

MONITORING over 1 year ago - at 10/29/2024 09:05AM

TSR-672
- Début / Start : 04/10/2024
- Fin / End : En cours / Ongoing
- Catégorie / Category : Reversement / Settlement
- Responsabilité / Responsibility : Payplug
- Priorité / Priority : P3

FR
Le problème est fixé depuis le 24 octobre et les opérations de rattrapage sont en cours.

EN
The issue has been fixed on October 24th and a transactions recovery is ongoing.

IDENTIFIED over 1 year ago - at 10/22/2024 01:24PM

TSR-672
- Début / Start : 04/10/2024
- Fin / End : En cours / Ongoing
- Catégorie / Category : Reversement / Settlement
- Responsabilité / Responsibility : Payplug
- Priorité / Priority : P3

FR
Le reversement des opérations de paiement e-commerce et magasin peut être très légèrement impacté certaines journées depuis le 4 octobre (limité à 0,5% d'impact)
Une action palliative de rattrapage est menée en parallèle d'une action corrective

EN
Settlement of e-commerce and in-store payment operations may be slightly affected on some days since October 4th (with a limited impact of 0.5%). A mitigating recovery action is being carried out alongside a corrective action.

Latest DALENYS outages

Incident de reversement | Délai reversement 2 avril / April 2nd, settlement delay - 14 days ago

INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions - about 1 month ago

[SANDBOX] INCIDENT | Perturbation plateforme de test / Test platform perturbation - about 2 months ago

EXTERNAL INCIDENT | Perturbations 3DS / 3D Secure disruption - about 2 months ago

INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions - about 2 months ago

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