Outage in Databox

RESOLVED: Degraded performance while navigating through the Databox Web App

Resolved Minor

August 26, 2021 - Started over 4 years ago - Lasted 7 months
Official incident page

Incident Report

We have noticed degraded performance when navigating through the Databox Web App (app.databox.com). The issue has been resolved and we continue to monitor the platform. The issue was live from 8:10 AM EST to 8:43 AM EST (33 minutes) and could have been identified by observing loading delays when opening Databoards, navigating between different pages, selecting Data Sources and Metrics, changing Date Ranges. The syncing itself was NOT affected.

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Latest Updates ( sorted recent to last )

MONITORING over 4 years ago - at 08/26/2021 03:18PM

We have noticed degraded performance when navigating through the Databox Web App (app.databox.com). The issue has been resolved and we continue to monitor the platform.

The issue was live from 8:10 AM EST to 8:43 AM EST (33 minutes) and could have been identified by observing loading delays when opening Databoards, navigating between different pages, selecting Data Sources and Metrics, changing Date Ranges.

The syncing itself was NOT affected.

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