Outage in Deskpro
Intermittent issues with attachments
Resolved Minor
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Outage Details
We are currently investigating intermintent issues opening attachments.
Components affected
Deskpro Agent InterfaceLatest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 06/20/2024 11:22AM
This incident has been resolved.
MONITORING
about 1 year ago - at 06/20/2024 08:51AM
We have deployed a fix to the faulty component. We are continuing to monitor. Please contact support@deskpro.com if you continue to experience any issues.
IDENTIFIED
about 1 year ago - at 06/20/2024 08:12AM
We have identified the issue as coming from an attachment authorisation service failing. Our engineers are working on a fix now and we expect normal service to resume shortly.
INVESTIGATING
about 1 year ago - at 06/20/2024 07:52AM
We are currently investigating intermintent issues opening attachments.
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