DigiCert Outage History

DigiCert experienced login timeout issues affecting their E-Commerce CertCentral Accounts system, preventing users from accessing their certificate management platform. The technical problem was identified and a fix was implemented within 56 minutes. The incident was fully resolved, restoring normal login functionality to the affected accounts.

DigiCert experienced a connectivity issue between their Document Trust Manager and Document Signing Engine on the secondary network in their DC1 NL production instance. Customers using DTM with DSE may have faced issues during document signing, though most traffic continued to be served through the primary network. The issue was resolved after 5.5 hours of investigation and monitoring.

DigiCert experienced a major outage where their DigiCert One TLM Manager became unresponsive and their customer support phone system went down, affecting the Enterprise PKI Manager component. During the 19-minute incident, customers were directed to use chat and email support as alternative contact methods. The incident was resolved after investigation and restoration efforts.

DigiCert experienced a major issue with the Document Trust Manager in their Netherlands production instance, affecting backend services for 2.3 hours. Cross-functional teams troubleshot and fixed the backend service problems. The issue was resolved after a monitoring period to ensure stable performance.

DigiCert's DC1 Software Trust Manager NL production instance experienced backend service issues that caused customers to encounter 500 errors while attempting to sign documents or code. The incident affected signing operations for customers using this specific instance over a 7.2-hour period. The backend service issue was fixed and the incident was resolved after monitoring confirmed stable performance.

DigiCert experienced an internal issue affecting the validation flow in CertCentral EU, causing delays in certificate issuance for multiple products including Swiss Qualified Personal, Swiss regulated certificates, AATL, PKI Overheid, PSD2, and EU qualified certificates. The Engineering team implemented a fix after 6.2 hours and monitored the validation workflow performance before fully resolving the incident.

DigiCert experienced a major connectivity issue with their OCSP service at ocsp.digicert.cn and CRL service at crl.digicert.cn, preventing users from accessing these certificate validation services. The problem was identified as an issue with a third-party CDN provider that DigiCert uses for these services. The incident was resolved after 6.2 hours when the CDN provider fixed the underlying issue, restoring connectivity to both affected services.

DigiCert's DC1 US Production instance experienced slow response times affecting multiple certificate management services including Secure Signing Manager, SCEP, Enterprise PKI Manager, CA Manager, and IoT Manager. The engineering team identified and resolved the performance issue after 5.2 hours, restoring normal response times across all affected managers.

DigiCert's TLM API on the DC1 Netherlands production instance experienced slow processing times for 4.6 hours, affecting multiple customers who reported performance issues. The engineering team investigated and resolved the issue, with response times returning to normal and customer recovery confirmed.

DigiCert's Document Trust Manager experienced a major outage where all document signing requests were failing, causing users to receive errors when attempting to sign documents. The incident lasted 1.6 hours before engineering teams implemented a fix and restored normal signing functionality.