Outage in Dixa

AI Voice transcript not working

Resolved Minor
August 11, 2025 - Started 2 months ago - Lasted 15 minutes
Official incident page

Incident Report

We are experiencing some difficulties with creating Voice transcripts. This only affects the creation of AI-generated transcripts and does not affect the call quality. We are investigating the matter.
Components affected
Dixa Inbound Dixa Outbound
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Latest Updates ( sorted recent to last )
INVESTIGATING 2 months ago - at 08/11/2025 03:22PM

We are experiencing some difficulties with creating Voice transcripts.
This only affects the creation of AI-generated transcripts and does not affect the call quality.
We are investigating the matter.

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