Outage in Dixa

TrustPilot conversations not offered

Resolved Major
August 26, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue with Trustpilot conversations not being offered to agents
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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/26/2025 09:52AM

This incident has been resolved.

MONITORING about 2 months ago - at 08/26/2025 09:32AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 months ago - at 08/26/2025 08:58AM

We are currently investigating an issue with Trustpilot conversations not being offered to agents

Latest Dixa outages

Degraded performance - 2 days ago
Degraded performance - Translations not working - 2 days ago
Degraded performance for Analytics and Real-time Dashboard - about 1 month ago
Mim Data Source Sync Failures - about 2 months ago
AI Voice transcript not working - 2 months ago

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