Degraded performance

Although Cloudflare is still reporting problems, we are confident that the issues impacting Dixa services have been resolved.

Dixa Knowledge Bases and AI-powered features have been fully operational as of 15:45 CET (14:45 UTC).

A post-mortem will be posted within 5 days.

The issues at Cloudflare appear to have been fully resolved.

As a result, all related impact on Dixa services has also been mitigated. Dixa Knowledge and AI-powered features such as Co-Pilot, Mim, Intent detection and smart replies are now operating normally again.

We will continue to monitor performance closely, but no further disruption is expected.

Our sincere apologies for any inconvenience this may have caused.

The issues at Cloudflare appear to have been fully resolved.

As a result, all related impact on Dixa services has also been mitigated. Dixa Knowledge and AI-powered features such as Co-Pilot, Mim, Intent detection and smart replies are now operating normally again.

We will continue to monitor performance closely, but no further disruption is expected.

Our sincere apologies for any inconvenience this may have caused.

Our AI sub-processor reports seeing a small number of requests being processed successfully with the majority still failing while Cloudflare continues to work on restoring their services.

We continue to monitor both our AI provider as well as Cloudflare for any changes, and will update you here when there is more information to share.

Thank you for your patience and our apologies once again for the disruptions you may be experiencing today.

We are continuing to monitor service disruptions affecting our AI-related features due to ongoing issues with Cloudflare infrastructure.

We have observed intermittent improvements in service availability and Dixa Knowledge KBs appear to be mostly working as of right now, though KB visitors may still experience intermittent issues.

Cloudflare provides critical internet infrastructure for thousands of services worldwide. When they experience issues, it may have a serious impact on services that depend on their infrastructure.

Our team is closely monitoring the situation alongside both Cloudflare and our AI subprocessor as they work toward resolution.

We apologize for any inconvenience and will continue to provide updates as the situation develops.

We've identified that the problems are caused by an outage at a third party, Cloudflare.

Dixa only uses Cloudflare for Dixa Knowledge and is therefore largely unaffected. However, some of our sub-processors may also use Cloudflare for some or all of their services.

Currently, we've identified that our AI-powered features are not, or only partially, working. Dixa Knowledge Help Centers may also be throwing intermittent errors.

We will keep you informed of any changes in the situation.

We are seeing signs of improvement, and services are slowly recovering. Dixa Knowledge help centers appear to be intermittently available again.

The outage is related to an ongoing issue with a third-party provider (Cloudflare). We will continue to monitor the situation and provide updates as full service is restored.

We will update you again in 30 minutes.

We've identified that the problems are caused by an outage at a third party, Cloudflare.

Dixa only uses Cloudflare for Dixa Knowledge and is therefore largely unaffected. However, some of our sub-processors may also use Cloudflare for some or all of their services.

Currently, we've identified that our AI-powered features are not, or only partially, working.

We will keep you informed of any changes in the situation.

Next update in half an hour.

We are experiencing some difficulties with Dixa Knowledge an AI Co-Pilot functionality. We are investigating the matter.

Next update at 12.15 PM UTC