Outage in Dixa

Degraded performance - Contact Search in Outbound Calling

Resolved Minor
January 06, 2026 - Started 4 days ago - Lasted 17 minutes
Official incident page

Incident Report

We are experiencing some difficulties with searching for contacts when making outbound calls. We are investigating the matter. In the short term, we recommend pasting phone numbers in directly.
Components affected
Dixa Outbound

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 01/06/2026 03:40PM

All known issues to this incident have been resolved. We thank you for your patience and cooperation.

MONITORING 4 days ago - at 01/06/2026 03:35PM

We are happy to inform, that our teams have deployed a fix for the issue. We will continue to monitor the results.

IDENTIFIED 4 days ago - at 01/06/2026 03:32PM

Our teams has now identified the issue. We are working on a fix, that will resolve the issue.

INVESTIGATING 4 days ago - at 01/06/2026 03:24PM

We are experiencing some difficulties with searching for contacts when making outbound calls. We are investigating the matter. In the short term, we recommend pasting phone numbers in directly.

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