Outage in Dixa
Degraded performance - AI Voice transcript
Resolved MinorIncident Report
We are experiencing some difficulties with AI Voice transcripts. We are investigating the matter.
Next update at 13:00 CET
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 01/27/2026 12:36PM
All known issues to this incident have been resolved by our partner. We thank you for your patience and cooperation.
Post mortem about this incident will be posted within 5 business days.
IDENTIFIED
10 days ago - at 01/27/2026 12:10PM
We have identified the issue as related to one of our providers. We continue to monitor the situation closely.
Next update: 14:00 CET
INVESTIGATING
10 days ago - at 01/27/2026 11:41AM
We are experiencing some difficulties with AI Voice transcripts. We are investigating the matter.
Next update at 13:00 CET
Latest Dixa outages
Degraded performance - Contact Search in Outbound Calling - about 1 month ago
Degraded performance - AI voice transcriptions and delayed webhook events - about 2 months ago
Issues with loading Co-pilot features - about 2 months ago
Degraded performance - 3 months ago
Degraded performance - telephony services - 4 months ago
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