Outage in DocuSign

Some customers may be experiencing slight delays when converting documents to PDFs (DIRCA-1835)

Resolved Minor
October 24, 2024 - Started about 1 month ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
DocuSign CA DocuSign AU
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/25/2024 12:30AM

This incident has been resolved.

MONITORING about 1 month ago - at 10/24/2024 11:54PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 10/24/2024 09:48PM

We are continuing to work on a fix for this issue. The next update will at 23:45 UTC.

IDENTIFIED about 1 month ago - at 10/24/2024 08:22PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 10/24/2024 07:46PM

We are currently investigating this issue.

Latest DocuSign outages

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The DocuSign app on the Google marketplace is not available to be installed. Customers with it already installed are not impacted (DIRCA-1941) - 14 days ago
Statelocal customers may see errors when sending and signing envelopes (DIRCA-1935) - 15 days ago
Some customers may experience issues uploading multiple documents using Agreement Template Builder (DIRCA-1929) - 16 days ago
Some users may not be able to access our IL-4 environment (DIRCA-1885) - 27 days ago

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