Outage in DocuSign

A subset of CLM customers may experience workflow failures (DIRCA-4101)

Resolved Minor
January 08, 2026 - Started 7 days ago - Lasted 6 days
Official incident page

Incident Report

A subset of CLM customers may experience workflow failures. The issue has been identified and a fix is being implemented.
Components affected
DocuSign NA11 DocuSign NA21 DocuSign US11 DocuSign US12 DocuSign EU11 DocuSign EU21 DocuSign US13

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Latest Updates ( sorted recent to last )
RESOLVED about 18 hours ago - at 01/14/2026 08:30PM

This incident has been resolved.

MONITORING 5 days ago - at 01/10/2026 07:33PM

We are continuing to monitor the fix for any further issues.

MONITORING 5 days ago - at 01/10/2026 04:55AM

We are continuing to monitor for any further issues.

MONITORING 6 days ago - at 01/09/2026 10:53PM

We are continuing to monitor for any further issues.

MONITORING 6 days ago - at 01/09/2026 07:33PM

We are continuing to monitor for any further issues.

MONITORING 6 days ago - at 01/09/2026 04:19AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 7 days ago - at 01/09/2026 02:05AM

We are continuing to work on a fix for this issue.

IDENTIFIED 7 days ago - at 01/08/2026 10:52PM

A subset of CLM customers may experience workflow failures. The issue has been identified and a fix is being implemented.

Latest DocuSign outages

Some customers may experience workflow failures (DIRCA-4101) - 7 days ago
Customers may be unable to make purchases, upgrades, or cancel subscriptions (DIRCA-3945) - about 1 month ago
Customers may experience latency or failures when signing in NA1 (DIRCA-3937) - about 1 month ago
Some CLM NA21 customers may experience latency and timeouts when logging in, browsing documents, or performing workflow tasks (DIRCA-3921) - about 1 month ago
Some customers may experience failures trying to create or update expressions that use XML (DIRCA-3916) - about 1 month ago

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