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Outage in DocuSign

Users may experience delays or failures when attempting to upload documents via the MuleSoft API (incident 4455)

Resolved Minor
March 06, 2026 - Started 26 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

DocuSign users experienced delays or failures when uploading documents through the MuleSoft API, affecting multiple regions including North America and Europe. The issue was identified and a fix was implemented within 1.5 hours, with the incident fully resolved after monitoring confirmed the solution was working properly.

The issue has been identified and a fix is being implemented.

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Latest Updates ( sorted recent to last )
RESOLVED 26 days ago - at 03/06/2026 07:07PM

This incident has been resolved.

MONITORING 26 days ago - at 03/06/2026 06:49PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 26 days ago - at 03/06/2026 05:37PM

The issue has been identified and a fix is being implemented.

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