Outage in DocuSign

Users may encounter errors while attempting to upload or edit documents. (Incident 4504)

Resolved Minor

March 12, 2026 - Started about 20 hours ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

DocuSign users experienced errors when attempting to upload or edit documents across multiple regions including North America and Europe. The incident affected components NA11, NA21, EU11, EU21, and UAT NA11 for 4.2 hours. The issue was identified, a fix was implemented and monitored, and the incident was fully resolved.

We are currently investigating this issue.

Components affected

DocuSign NA11 DocuSign NA21 DocuSign EU11 DocuSign EU21 DocuSign UAT NA11

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Latest Updates ( sorted recent to last )

RESOLVED about 16 hours ago - at 03/12/2026 10:24PM

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

MONITORING about 17 hours ago - at 03/12/2026 09:41PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 18 hours ago - at 03/12/2026 08:49PM

We are continuing to work on a fix for this issue. We estimate the fix will be deployed by 22:30 UTC

IDENTIFIED about 18 hours ago - at 03/12/2026 08:23PM

We are continuing to work on a fix for this issue. We estimate the fix will be deployed by 22:30 UTC

IDENTIFIED about 19 hours ago - at 03/12/2026 07:23PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 20 hours ago - at 03/12/2026 06:15PM

We are currently investigating this issue.

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