Outage in DocuSign

CLM & Salesforce Integration Customers may be having difficulties accessing EU sites (Incident 4517)

Minor

March 13, 2026 - Started 4 days ago
Official incident page

Incident Report

We are currently investigating this issue.

Components affected

DocuSign US11 DocuSign US12 DocuSign EU11 DocuSign EU21 DocuSign US13

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Latest Updates ( sorted recent to last )

MONITORING about 12 hours ago - at 03/17/2026 04:36AM

We continue to monitor the environment to ensure stability. Updates will be posted less often during monitoring unless a significant issue develops.

Customers may notice some visual issues, such as custom logos not appearing. Services are functional.

MONITORING about 16 hours ago - at 03/17/2026 12:51AM

A fix has been implemented and we are monitoring the results.

Customers may notice some visual issues, such as custom logos not appearing. Services are functional.

IDENTIFIED about 18 hours ago - at 03/16/2026 10:03PM

The failover steps for EU21 are nearing completion. A subset of customers have been enabled and we are monitoring carefully.

IDENTIFIED about 21 hours ago - at 03/16/2026 07:25PM

We are still continuing to work through the failover steps for EU21, extensive testing is underway as part of the validation process.

IDENTIFIED about 23 hours ago - at 03/16/2026 05:19PM

We are still continuing to work through the failover steps for EU21, extensive testing is underway as part of the validation process.

IDENTIFIED 1 day ago - at 03/16/2026 03:15PM

We are still continuing to work through the failover steps for EU21, extensive testing is underway as part of the validation process.

IDENTIFIED 1 day ago - at 03/16/2026 12:49PM

We are still continuing to work through the failover steps for EU21.

IDENTIFIED 1 day ago - at 03/16/2026 11:12AM

We are still continuing to work through the failover steps for EU21, additional engineering resources have been engaged. EU11 is now full recovered.

IDENTIFIED 1 day ago - at 03/16/2026 11:03AM

We are still continuing to work through the failover steps for EU21. EU11 is now showing signs of recovery and we are continuing to monitor the health of the site to ensure stability.

IDENTIFIED 1 day ago - at 03/16/2026 10:46AM

We are still continuing to work through the failover steps for EU21. Eu11 Remains in a degraded state, additional engineering teams haven been engaged and triage is continuing.

IDENTIFIED 1 day ago - at 03/16/2026 09:32AM

We are still continuing to work through the failover steps for EU21. Engineering teams are still triaging issues on EU11.

IDENTIFIED 1 day ago - at 03/16/2026 08:58AM

We are continuing to work through the failover steps for EU21. We have identified the issue with EU11 and are now working to implement a fix to restore service.

IDENTIFIED 1 day ago - at 03/16/2026 08:27AM

We are continuing to work through the failover steps for EU21. We are now seeing additional impact to our EU11 site and have engaged further engineering resources to triage.

IDENTIFIED 1 day ago - at 03/16/2026 06:59AM

We are continuing to work through the failover steps for EU21. Meanwhile, we have implemented a fix and are seeing improved stability on our EU11 environment.

IDENTIFIED 1 day ago - at 03/16/2026 04:49AM

We are continuing to work through the failover steps for EU21. Meanwhile, we have implemented a fix and are seeing improved stability on our EU11 environment.

IDENTIFIED 1 day ago - at 03/16/2026 03:31AM

We have identified an intermittent degradation in our EU11 environment and are working on fixing it.

IDENTIFIED 1 day ago - at 03/16/2026 02:47AM

We are continuing to work through failover steps.

IDENTIFIED 1 day ago - at 03/16/2026 12:51AM

We are continuing to work through failover steps.

IDENTIFIED 1 day ago - at 03/15/2026 11:25PM

We have identified that the recovery of EU21 will require the failover of our compute systems. This is a complex operation and will take some time. We will provide updates every 2 hours as recovery progresses.

IDENTIFIED 1 day ago - at 03/15/2026 10:31PM

We are continuing to work on a fix for this issue.

IDENTIFIED 2 days ago - at 03/15/2026 08:00PM

The issue has been identified and a fix is being implemented.

IDENTIFIED 2 days ago - at 03/15/2026 05:17PM

We are continuing to work on a fix for this issue.

IDENTIFIED 2 days ago - at 03/15/2026 11:40AM

We are continuing to work on a fix for this issue.

IDENTIFIED 2 days ago - at 03/15/2026 08:30AM

The issue has been identified and a fix is being implemented.

MONITORING 3 days ago - at 03/15/2026 04:23AM

We are continuing to monitor for any further issues.

MONITORING 3 days ago - at 03/14/2026 11:41PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 days ago - at 03/14/2026 11:11PM

We are continuing to remediate impact to EU21 customers.

IDENTIFIED 3 days ago - at 03/14/2026 10:09PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 days ago - at 03/14/2026 08:24PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 days ago - at 03/14/2026 06:27PM

We are continuing to remediate impact to EU11 and EU21 customers.

IDENTIFIED 3 days ago - at 03/14/2026 04:58PM

We are continuing to work on a fix for EU21 customers. EU21 customers may observe issues accessing the site. EU11 customers may see intermittent issues generating documents.

MONITORING 3 days ago - at 03/14/2026 04:54PM

A fix has been implemented for US sites as of approximately 09:00 UTC.

IDENTIFIED 3 days ago - at 03/14/2026 03:59PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 days ago - at 03/14/2026 02:44PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 days ago - at 03/14/2026 09:19AM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 days ago - at 03/14/2026 09:17AM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 days ago - at 03/14/2026 06:07AM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 days ago - at 03/14/2026 03:11AM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 days ago - at 03/14/2026 02:42AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 4 days ago - at 03/14/2026 02:27AM

We are continuing to investigate this issue.

INVESTIGATING 4 days ago - at 03/14/2026 02:08AM

We are continuing to investigate this issue.

INVESTIGATING 4 days ago - at 03/14/2026 02:07AM

We are currently investigating this issue.

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