Outage in DocuSign
Users may experience connection errors when trying to switch to CLM (Incident 4861)
Resolved MinorIncident Report
Summary AI Generated
DocuSign customers experienced connection errors in the user interface when attempting to switch to CLM (Contract Lifecycle Management), affecting multiple regions including North America, US, and Europe. The issue lasted approximately 2 hours and was caused by a third-party service problem. Engineering teams resolved the incident after identifying and addressing the external dependency issue.
A subset of customers may be experiencing connection errors in the UI when attempting to switch to CLM. Engineering teams have been engaged and are actively triaging this issue.
Components affected
DocuSign NA11 DocuSign NA21 DocuSign US11 DocuSign US12 DocuSign EU11 DocuSign EU21 DocuSign US13 DocuSign UAT NA11 DocuSign DEMO S1Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 05/12/2026 10:44AM
Further investigation has confirmed that this error was the result of a third party and the impact has been resolved.
INVESTIGATING
2 days ago - at 05/12/2026 09:45AM
Additional teams have been engaged to triage this issue.
INVESTIGATING
2 days ago - at 05/12/2026 08:46AM
A subset of customers may be experiencing connection errors in the UI when attempting to switch to CLM. Engineering teams have been engaged and are actively triaging this issue.
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