dotdigital Outage History

dotdigital experienced a major service incident affecting email sending in the Asia Pacific R3 and North America R2 regions, where email sends were delayed and queued instead of being delivered normally. The issue impacted the mail sending functionality in both regions for approximately 1.4 hours. The incident was resolved after the engineering team worked to address the underlying problem causing the email delivery delays.

dotdigital experienced issues with their Transactional Email service across all regions (North America, Asia Pacific, and Europe) for 40 minutes. The technical team worked to resolve the problem, with service returning to normal operations. This was classified as a minor incident affecting the platform's transactional email functionality globally.