Outage in emerchantpay

emerchantpay - Temporary issues in transaction processing 04/03/2022

Resolved Major
March 04, 2022 - Started almost 3 years ago - Lasted 25 days
Official incident page

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Outage Details

Dear Partner, Please be advised that we are experiencing an issue affecting the processing of all our transactions. Our teams are already working on resolving the problem and we will provide timely updates when more information becomes available. Additionally, we have escalated the issue with highest priority possible. If you would like to receive more information, please contact us through our email address Tech-Support@emerchantpay.com Please accept our apologies for any inconvenience caused. Kind regards, emerchantpay Technical Support Team
Components affected
emerchantpay Genesis - web payment form (PRODUCTION) emerchantpay Genesis - API (PRODUCTION) emerchantpay Genesis - admin console (PRODUCTION) emerchantpay Genesis - merchant console (PRODUCTION)
Latest Updates ( sorted recent to last )
INVESTIGATING almost 3 years ago - at 03/04/2022 08:38AM

Dear Partner,

Please be advised that we are experiencing an issue affecting the processing of all our transactions.

Our teams are already working on resolving the problem and we will provide timely updates when more information becomes available. Additionally, we have escalated the issue with highest priority possible.

If you would like to receive more information, please contact us through our email address Tech-Support@emerchantpay.com

Please accept our apologies for any inconvenience caused.

Kind regards,
emerchantpay Technical Support Team

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