Outage in emerchantpay

Temporary issue with transaction processing with an acquirer 19/09/2023

Resolved Major
September 19, 2023 - Started about 2 years ago - Lasted about 5 hours
Official incident page

Incident Report

Dear Partner, Please be advised that we are experiencing an issue affecting the processing for one of our acquirers. Our teams are already working on resolving the problems caused by the external processor. Once we have more information, an additional update will be sent here. Please, accept our sincere apologies for the inconvenience. Kind regards, emerchantpay Technical Support Team
Components affected
emerchantpay Genesis - API (PRODUCTION) emerchantpay Genesis - web payment form (PRODUCTION)

Need to monitor emerchantpay outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/19/2023 04:03PM

This incident has been resolved.

IDENTIFIED about 2 years ago - at 09/19/2023 11:31AM

Dear Partner,

Please be advised that we are experiencing an issue affecting the processing for one of our acquirers.
Our teams are already working on resolving the problems caused by the external processor.

Once we have more information, an additional update will be sent here.
Please, accept our sincere apologies for the inconvenience.

Kind regards,
emerchantpay Technical Support Team

Latest emerchantpay outages

emerchantpay - Temporary 3DS network issue 24/03/2025 - 7 months ago
emerchantpay - ECP acquirer - Temporary issues in transaction processing with Mastercard only 05/11/2024 - 12 months ago
emerchantpay - Genesis - External Provider Partial Outage - 12/09/2024 - about 1 year ago
Temporary issue with transaction processing 15/12/2023 - almost 2 years ago
Temporary issue with transaction processing with an acquirer 03/08/2023 - over 2 years ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook