Outage in emerchantpay

Temporary issue with transaction processing with an acquirer 19/09/2023

Resolved Major
September 19, 2023 - Started about 2 years ago - Lasted about 5 hours
Official incident page

Incident Report

Dear Partner, Please be advised that we are experiencing an issue affecting the processing for one of our acquirers. Our teams are already working on resolving the problems caused by the external processor. Once we have more information, an additional update will be sent here. Please, accept our sincere apologies for the inconvenience. Kind regards, emerchantpay Technical Support Team
Components affected
emerchantpay Genesis - API (PRODUCTION) emerchantpay Genesis - web payment form (PRODUCTION)

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/19/2023 04:03PM

This incident has been resolved.

IDENTIFIED about 2 years ago - at 09/19/2023 11:31AM

Dear Partner,

Please be advised that we are experiencing an issue affecting the processing for one of our acquirers.
Our teams are already working on resolving the problems caused by the external processor.

Once we have more information, an additional update will be sent here.
Please, accept our sincere apologies for the inconvenience.

Kind regards,
emerchantpay Technical Support Team

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