Outage in emerchantpay

Temporary issue with transaction processing with an acquirer 03/08/2023

Resolved Major
August 03, 2023 - Started over 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

Dear Partner, Please be advised that we are experiencing an issue affecting the processing for one of our acquirers. Our teams are already working on resolving the problem and escalated the connection issues to the external provider. Once we have more information, an additional update will be sent here. Please, accept our sincere apologies for the inconvenience. Kind regards, emerchantpay Technical Support Team
Components affected
emerchantpay Genesis - API (PRODUCTION) emerchantpay Genesis - web payment form (PRODUCTION)

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 08/03/2023 06:45PM

This incident has been resolved.

INVESTIGATING over 2 years ago - at 08/03/2023 04:59PM

We are still investigating the issue

INVESTIGATING over 2 years ago - at 08/03/2023 02:59PM

Dear Partner,

Please be advised that we are experiencing an issue affecting the processing for one of our acquirers.
Our teams are already working on resolving the problem and escalated the connection issues to the external provider.

Once we have more information, an additional update will be sent here. Please, accept our sincere apologies for the inconvenience.

Kind regards,
emerchantpay Technical Support Team

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