Outage in emerchantpay
Temporary issue with transaction processing with an acquirer 03/08/2023
Resolved Major
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Outage Details
Components affected
emerchantpay Genesis - API (PRODUCTION) emerchantpay Genesis - web payment form (PRODUCTION)Latest Updates ( sorted recent to last )
This incident has been resolved.
We are still investigating the issue
Dear Partner,
Please be advised that we are experiencing an issue affecting the processing for one of our acquirers.
Our teams are already working on resolving the problem and escalated the connection issues to the external provider.
Once we have more information, an additional update will be sent here. Please, accept our sincere apologies for the inconvenience.
Kind regards,
emerchantpay Technical Support Team
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