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Outage in EmploymentHero

HR - Hero Time Clock App

Resolved Minor
November 12, 2025 - Started 3 months ago - Lasted 21 minutes
Official incident page

Incident Report

Our engineers are currently investigating an issue causing the Hero Time Clock app to hang at the loading screen for kiosk users. Thank you for your patience.

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 11/12/2025 08:45AM

This incident has been resolved.

Thank you.

IDENTIFIED 3 months ago - at 11/12/2025 08:25AM

Our engineers have identified the root cause and are currently working to resolve.

INVESTIGATING 3 months ago - at 11/12/2025 08:24AM

Our engineers are currently investigating an issue causing the Hero Time Clock app to hang at the loading screen for kiosk users.

Thank you for your patience.

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Some Payruns getting stuck - about 2 months ago
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