Outage in Equinix

Link Failure (Equinix Fabric, Internet Exchange, Metro Connect)

Resolved Minor
September 28, 2023 - Started about 1 year ago - Lasted about 21 hours
Official incident page

Need to monitor Equinix outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Equinix, and never miss an outage again.
Start Free Trial

Outage Details

Provider Link down.
Incident Number: INC0014018
[Equinix Fabric - Americas (RJ); Internet Exchange - Americas (RJ); Metro Connect - Americas (RJ)]
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/29/2023 01:40PM

During the incident, a failure in path switching for protected circuits between RJ1 and RJ2 was observed. As a result, the optical team was escalated, and they intervened in the circuit switching, restoring those with protected routes at 13:18 BRT. The unprotected circuits are still being affected..
Incident Number: INC0014018[Equinix Fabric - Americas (RJ); Internet Exchange - Americas (RJ); Metro Connect - Americas (RJ)]

IDENTIFIED about 1 year ago - at 09/28/2023 05:24PM

During the incident, a failure in path switching for protected circuits between RJ1 and RJ2 was observed. As a result, the optical team was escalated, and they intervened in the circuit switching, restoring those with protected routes at 13:18 BRT. The unprotected circuits are still being affected..
Incident Number: INC0014018[Equinix Fabric - Americas (RJ); Internet Exchange - Americas (RJ); Metro Connect - Americas (RJ)]

IDENTIFIED about 1 year ago - at 09/28/2023 05:14PM

Dark fiber link between RJ1 and RJ2 IBX went down.

Equinix Fabric Metro Remote port and Unprotected Metro Connect circuits experience service interruption while Protected Metro Connect circuits experienced 50ms switching hit. Equinix engineers are investigating issue..
Incident Number: INC0014018[Equinix Fabric - Americas (RJ); Internet Exchange - Americas (RJ); Metro Connect - Americas (RJ)]

IDENTIFIED about 1 year ago - at 09/28/2023 05:00PM

Provider Link down.
Incident Number: INC0014018[Equinix Fabric - Americas (RJ); Internet Exchange - Americas (RJ); Metro Connect - Americas (RJ)]

Vendor Downtime? Keep Your Team Informed with an Internal Status Page

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3265 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime