Outage in Equinix

Link Failure (Equinix Fabric, Internet Exchange, Metro Connect)

Resolved Minor
September 28, 2023 - Started about 1 year ago - Lasted about 21 hours
Official incident page

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Outage Details

Provider Link down.
Incident Number: INC0014018
[Equinix Fabric - Americas (RJ); Internet Exchange - Americas (RJ); Metro Connect - Americas (RJ)]
Components affected
Equinix RJ - Rio de Janeiro Equinix RJ - Rio de Janeiro Equinix RJ - Rio de Janeiro
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/29/2023 01:40PM

During the incident, a failure in path switching for protected circuits between RJ1 and RJ2 was observed. As a result, the optical team was escalated, and they intervened in the circuit switching, restoring those with protected routes at 13:18 BRT. The unprotected circuits are still being affected..
Incident Number: INC0014018[Equinix Fabric - Americas (RJ); Internet Exchange - Americas (RJ); Metro Connect - Americas (RJ)]

IDENTIFIED about 1 year ago - at 09/28/2023 05:24PM

During the incident, a failure in path switching for protected circuits between RJ1 and RJ2 was observed. As a result, the optical team was escalated, and they intervened in the circuit switching, restoring those with protected routes at 13:18 BRT. The unprotected circuits are still being affected..
Incident Number: INC0014018[Equinix Fabric - Americas (RJ); Internet Exchange - Americas (RJ); Metro Connect - Americas (RJ)]

IDENTIFIED about 1 year ago - at 09/28/2023 05:14PM

Dark fiber link between RJ1 and RJ2 IBX went down.

Equinix Fabric Metro Remote port and Unprotected Metro Connect circuits experience service interruption while Protected Metro Connect circuits experienced 50ms switching hit. Equinix engineers are investigating issue..
Incident Number: INC0014018[Equinix Fabric - Americas (RJ); Internet Exchange - Americas (RJ); Metro Connect - Americas (RJ)]

IDENTIFIED about 1 year ago - at 09/28/2023 05:00PM

Provider Link down.
Incident Number: INC0014018[Equinix Fabric - Americas (RJ); Internet Exchange - Americas (RJ); Metro Connect - Americas (RJ)]

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