Outage in Equinix
Provider Issue (Equinix Fabric)
Resolved MinorIncident Report
We are currently investigating this issue.
Incident Number: INC0019185
[Equinix Fabric - Asia-Pacific (HK, OS)]
Components affected
Equinix OS - Osaka Equinix HK - Hong KongLatest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 02/13/2024 03:59AM
Latest update: Provider advised that the estimated time of restoration (ETR) remains on early February.
Next Action: Equinix SMC will closely follow up with provider on actual ETR date and the process of restoration.
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6klsc9zj42bb
Incident Number: INC0019185[Equinix Fabric - Asia-Pacific (HK, OS)]
IDENTIFIED
about 2 years ago - at 01/20/2024 04:09AM
Latest update: Provider advised that the estimated time of restoration (ETR) remains on early February.
Next Action: Equinix SMC will closely follow up with provider on actual ETR date and the process of restoration.
.
6klsc9zj42bb
Incident Number: INC0019185[Equinix Fabric - Asia-Pacific (HK, OS)]
IDENTIFIED
about 2 years ago - at 01/02/2024 02:33AM
Backbone link provider advised that the estimated date of recovery has been changed to early February. SMC will continue to monitor the progress of restoration..
6klsc9zj42bb
Incident Number: INC0019185[Equinix Fabric - Asia-Pacific (HK, OS)]
IDENTIFIED
over 2 years ago - at 12/23/2023 03:40AM
Provider investigated and found that the link was affected by APG cable fault in the segment 1.5. The segment will remain down until restoration works will be completed and the estimated time of recovery is in mid January.
Next Action: SMC will continue to monitor the progress of restoration..
6klsc9zj42bb
Incident Number: INC0019185[Equinix Fabric - Asia-Pacific (HK, OS)]
IDENTIFIED
over 2 years ago - at 12/07/2023 06:18PM
Provider investigated and found that the link was affected by APG cable fault in the segment 1.5. The segment will remain down until restoration works will be completed and the estimated time of recovery is on early January.
Next Action: SMC will continue to monitor the progress of restoration..
6klsc9zj42bb
Incident Number: INC0019185[Equinix Fabric - Asia-Pacific (HK, OS)]
IDENTIFIED
over 2 years ago - at 12/04/2023 05:42PM
Equinix SMC Team is still working with the carrier to fix the issue. ETR has been not provided yet..
6klsc9zj42bb
Incident Number: INC0019185[Equinix Fabric - Asia-Pacific (HK, OS)]
IDENTIFIED
over 2 years ago - at 11/27/2023 02:23PM
Equinix SMC Team is still working with the carrier to fix the issue. ETR has been not provided yet..
6klsc9zj42bb
Incident Number: INC0019185[Equinix Fabric - Asia-Pacific (HK, OS)]
IDENTIFIED
over 2 years ago - at 11/27/2023 02:43AM
Equinix SMC Team is still working with the carrier to fix the issue. ETR has been not provided yet.
6klsc9zj42bb
Incident Number: INC0019185[Equinix Fabric - Asia-Pacific (HK, OS)]
IDENTIFIED
over 2 years ago - at 11/24/2023 05:23AM
BB Link between HK1 and OS1 is down. Equinix Engineers are currently inestigating..
Incident Number: INC0019185[Equinix Fabric - Asia-Pacific (HK, OS)]
IDENTIFIED
over 2 years ago - at 11/09/2023 03:19AM
Provider investigated and found that the link was affected by APG cable fault in the segment 1.5. The segment was down due to repeater issue. Carrier investigation is still ongoing and no ETR is available yet.
Next Action: SMC will continue to monitor the progress of restoration..
Incident Number: INC0019185[Equinix Fabric - Asia-Pacific (HK, OS)]
IDENTIFIED
over 2 years ago - at 11/06/2023 07:53PM
BB Link between HK1 and OS1 is down. Equinix Engineers are currently inestigating..
Incident Number: INC0019185[Equinix Fabric - Asia-Pacific (HK, OS)]
IDENTIFIED
over 2 years ago - at 11/06/2023 07:26PM
We are currently investigating this issue.
Incident Number: INC0019185[Equinix Fabric - Asia-Pacific (HK, OS)]
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