Outage in Equinix

Network Component Issue (Equinix Internet Access / Equinix Connect, Metro Connect)

Resolved Minor
January 17, 2024 - Started 11 months ago - Lasted about 6 hours
Official incident page

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Outage Details

We are currently investigating this issue.
fzj6dqptp317
Incident Number: INC0026227
[Equinix Internet Access / Equinix Connect - EMEA (GV); Metro Connect - EMEA (GV)]
Components affected
Equinix GV - Geneva Equinix GV - Geneva
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 01/17/2024 02:51PM

Equinix SMC Engineer created an emergency maintenance for this issue, finally, the line card has been replaced. Currently, all ports are under close monitoring by SMC engineers..
fzj6dqptp317
Incident Number: INC0026227[Equinix Internet Access / Equinix Connect - EMEA (GV); Metro Connect - EMEA (GV)]

IDENTIFIED 11 months ago - at 01/17/2024 12:01PM

Equinix SMC Engineer created an emergency maintenance for this issue, finally, the line card has been replaced. Currently, all ports are under close monitoring by SMC engineers..
fzj6dqptp317
Incident Number: INC0026227[Equinix Internet Access / Equinix Connect - EMEA (GV); Metro Connect - EMEA (GV)]

IDENTIFIED 11 months ago - at 01/17/2024 09:17AM

Upon investigation one of the internal services, Equinix SMC Engineer noticed that all physical ports on the particular line card went down on 01/15/2024 around 16:49 UTC. Equinix SMC Team is going to raise an emergency maintenance to reboot the line card and report this issue to the vendor. .
fzj6dqptp317
Incident Number: INC0026227[Equinix Internet Access / Equinix Connect - EMEA (GV); Metro Connect - EMEA (GV)]

IDENTIFIED 11 months ago - at 01/17/2024 09:02AM

We are currently investigating this issue.
fzj6dqptp317
Incident Number: INC0026227[Equinix Internet Access / Equinix Connect - EMEA (GV); Metro Connect - EMEA (GV)]

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