Outage in Equinix

Provider Issue (Equinix Internet Access / Equinix Connect)

Resolved Minor

January 18, 2024 - Started about 2 years ago - Lasted about 15 hours
Official incident page

Incident Report

We are currently investigating this issue.

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Incident Number: INC0026315

[Equinix Internet Access / Equinix Connect - AMER (MX)]

Components affected

Equinix MX - Mexico City

Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 01/18/2024 08:56PM

The provider informed that the field team is going to perform measurements, ETA of 90 min..
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Incident Number: INC0026315[Equinix Internet Access / Equinix Connect - AMER (MX)]

IDENTIFIED about 2 years ago - at 01/18/2024 07:19AM

The provider informed that the field team is going to perform measurements, ETA of 90 min..
qzjl8p03gn28
Incident Number: INC0026315[Equinix Internet Access / Equinix Connect - AMER (MX)]

IDENTIFIED about 2 years ago - at 01/18/2024 05:55AM

Single-Homed Equinix Connect (EC) and Equinix Internet Access (EIA) customers experienced service interruption while no impact to Dual-Home EC and EIA customers due to redundancy. Equinix engineers are working to restore the affected services..
qzjl8p03gn28
Incident Number: INC0026315[Equinix Internet Access / Equinix Connect - AMER (MX)]

IDENTIFIED about 2 years ago - at 01/18/2024 05:38AM

We are currently investigating this issue.
qzjl8p03gn28
Incident Number: INC0026315[Equinix Internet Access / Equinix Connect - AMER (MX)]

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