Power Issue (Internet Exchange, Metro Connect, Equinix Fabric, Equinix Internet Access / Equinix Connect)

Equinix SMC confirmed that the services have been restored on 2 April 2024 at 17:14 UTC hrs.

Our engineers are still working closely with local operations for the validation of services and reports.

We are actively monitoring the stability of all services. .
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Incident Number: INC0034596[Equinix Internet Access / Equinix Connect - AMER (NY); Internet Exchange - Americas (NY); Metro Connect - Americas (NY); Equinix Fabric - Americas (NY)]

Equinix SMC confirmed that the services have been restored on 2 April 2024 at 17:14 UTC hrs.

Our engineers are still working closely with local operations for the validation of services and reports.

We are actively monitoring the stability of all services. .
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Incident Number: INC0034596[Equinix Fabric - Americas (NY); Equinix Internet Access / Equinix Connect - AMER (NY); Internet Exchange - Americas (NY); Metro Connect - Americas (NY)]

The Equinix SMC is working closely with local NY9 Operations to resolve remaining interface alarms..
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Incident Number: INC0034596[Equinix Fabric - Americas (NY); Equinix Internet Access / Equinix Connect - AMER (NY); Internet Exchange - Americas (NY); Metro Connect - Americas (NY)]

The Equinix SMC is continuing to monitor services for stability. We are also waiting for official root cause but our local site team.

We thank you for your understanding..
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Incident Number: INC0034596[Equinix Fabric - Americas (NY); Equinix Internet Access / Equinix Connect - AMER (NY); Internet Exchange - Americas (NY); Metro Connect - Americas (NY)]

NY9 experienced a power disruption that has been restored as of 02-04-2024 | 17:14:00 UTC Time.
At this time we are seeing services restore and are actively monitoring for stability.

We thank you for your patience and understanding..
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Incident Number: INC0034596[Internet Exchange - Americas (NY); Metro Connect - Americas (NY); Equinix Fabric - Americas (NY); Equinix Internet Access / Equinix Connect - AMER (NY)]

Current Service Impact: Under investigation

Latest update: NOC detected multiple devices in NY9 IBX going down.

Next Action: SMC is working to asses impact and determine what caused this issue..
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Incident Number: INC0034596[Equinix Fabric - Americas (NY); Equinix Internet Access / Equinix Connect - AMER (NY); Internet Exchange - Americas (NY); Metro Connect - Americas (NY)]

The issue has been identified and a fix is being implemented.
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Incident Number: INC0034596[Equinix Fabric - Americas (NY); Equinix Internet Access / Equinix Connect - AMER (NY); Internet Exchange - Americas (NY); Metro Connect - Americas (NY)]

We are currently investigating this issue.
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Incident Number: INC0034596[Internet Exchange - Americas (NY); Metro Connect - Americas (NY); Equinix Fabric - Americas (NY); Equinix Internet Access / Equinix Connect - AMER (NY)]