Link Failure (Equinix Fabric, Metro Connect)

We wanted to inform you that SMC has reported an issue with Metro Connect, which may be affecting your services. We understand the importance of uninterrupted connectivity for your business operations, and we apologize for any inconvenience this may cause.
Currently, there is a service interruption that is impacting unprotected Metro Connect circuits. However, we want to assure you that there is no impact on Dual Diverse Metro Connect circuits, as they have built-in redundancy to ensure continuous service.
Our dedicated team of Equinix engineers is actively investigating the issue to identify the root cause and resolve it as quickly as possible. We are committed to keeping you updated throughout the process and minimizing any disruption to your business.
We appreciate your patience and understanding during this time. If you have any questions or require further assistance, please do not hesitate to reach out to our support team.


Thank you for choosing Equinix as your trusted partner for your connectivity needs..
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Incident Number: INC0054185[Metro Connect - Americas (SP); Equinix Fabric - Americas (SP)]

We wanted to inform you that SMC has reported an issue with Metro Connect, which may be affecting your services. We understand the importance of uninterrupted connectivity for your business operations, and we apologize for any inconvenience this may cause.
Currently, there is a service interruption that is impacting unprotected Metro Connect circuits. However, we want to assure you that there is no impact on Dual Diverse Metro Connect circuits, as they have built-in redundancy to ensure continuous service.
Our dedicated team of Equinix engineers is actively investigating the issue to identify the root cause and resolve it as quickly as possible. We are committed to keeping you updated throughout the process and minimizing any disruption to your business.
We appreciate your patience and understanding during this time. If you have any questions or require further assistance, please do not hesitate to reach out to our support team.


Thank you for choosing Equinix as your trusted partner for your connectivity needs..
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Incident Number: INC0054185[Equinix Fabric - Americas (SP); Metro Connect - Americas (SP)]

We are currently investigating this issue.
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Incident Number: INC0054185[Equinix Fabric - Americas (SP); Metro Connect - Americas (SP)]