Outage in Equinix

Other (Internet Exchange)

Resolved Major
September 16, 2024 - Started 10 months ago - Lasted about 2 hours
Official incident page

Outage Details

We are currently investigating this issue.
jmyscgj1wx4g
Incident Number: INC0055947
[Internet Exchange - Americas (DC)]
Components affected
Equinix DC - Washington D.C.
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 09/16/2024 09:26AM

Equinix engineers received a report from customer regarding downtime on their Internet Exchange circuit in DC. Further checks revealed that it was related to a planned change CHG0058705, however, few customers were not notified. Affected service has recovered after the software upgrade maintenance was completed at 06:41 hrs UTC..
jmyscgj1wx4g
Incident Number: INC0055947[Internet Exchange - Americas (DC)]

IDENTIFIED 10 months ago - at 09/16/2024 08:25AM

Equinix engineers received a report from customer regarding downtime on their Internet Exchange circuit in DC. Further checks revealed that it was related to a planned change CHG0058705, however, few customers were not notified. Affected service has recovered after the software upgrade maintenance was completed at 06:41 hrs UTC..
jmyscgj1wx4g
Incident Number: INC0055947[Internet Exchange - Americas (DC)]

IDENTIFIED 10 months ago - at 09/16/2024 08:09AM

The issue has been identified and a fix is being implemented.
jmyscgj1wx4g
Incident Number: INC0055947[Internet Exchange - Americas (DC)]

IDENTIFIED 10 months ago - at 09/16/2024 07:54AM

We are currently investigating this issue.
jmyscgj1wx4g
Incident Number: INC0055947[Internet Exchange - Americas (DC)]

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