Outage in Equinix

Provider Issue (Equinix Fabric, Metro Connect)

Resolved Major
November 03, 2024 - Started 9 months ago - Lasted about 14 hours
Official incident page

Outage Details

We are currently investigating this issue.
fq40c80864rm
Incident Number: INC0064007
[Equinix Fabric - Americas (RJ); Metro Connect - Americas (RJ)]
Components affected
Equinix RJ - Rio de Janeiro Equinix RJ - Rio de Janeiro
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 11/04/2024 02:56AM

Equinix SMC has reported an optical protection switchover in Metro Connect platform.
The brief service interruption experienced is due to failover design. Equinix engineers are investigating the issue.
.
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Incident Number: INC0064007[Equinix Fabric - Americas (RJ); Metro Connect - Americas (RJ)]

IDENTIFIED 9 months ago - at 11/03/2024 05:39PM

Equinix SMC has reported an optical protection switchover in Metro Connect platform.
The brief service interruption experienced is due to failover design. Equinix engineers are investigating the issue.
.
fq40c80864rm
Incident Number: INC0064007[Equinix Fabric - Americas (RJ); Metro Connect - Americas (RJ)]

IDENTIFIED 9 months ago - at 11/03/2024 01:32PM

One of dark fibers links between RJ1 and RJ2 IBX is down.

Equinix Fabric Metro Remote port and Unprotected Metro Connect circuits experience service interruption while Protected Metro Connect circuits experienced 50ms switching hit. Equinix engineers are investigating issue..
fq40c80864rm
Incident Number: INC0064007[Metro Connect - Americas (RJ); Equinix Fabric - Americas (RJ)]

IDENTIFIED 9 months ago - at 11/03/2024 01:16PM

We are currently investigating this issue.
fq40c80864rm
Incident Number: INC0064007[Equinix Fabric - Americas (RJ); Metro Connect - Americas (RJ)]

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