EverTrue Platform - Issues with Assignment Data (Portfolios and Volunteer Pools) Not Appearing in-platform

All systems are operational and all data has been restored for impacted customers. We apologize for any inconvenience this has caused and appreciate your patience. If you have any questions, please reach out to genius@evertrue.com

We have implemented a fix for missing assignment data and restored systems to full functionality, and are monitoring the results. Import processes have been restored, and system lag has been reduced to expected levels. We apologize for any inconvenience this has caused and appreciate your patience. If you experience any issues while using the platform this morning, please reach out to genius@evertrue.com

We have stabilized the system to normal function, import processes have been restored and system lag should be reduced to expected levels. We are still working to restore assignment data for affected accounts, but platform users should experience normal operation and speeds. We apologize for any inconvenience this has caused and appreciate your patience. If you have any questions, please reach out to genius@evertrue.com

We are continuing to work on resolving this issue and appreciate your patience. We are in-process of restoring all assignment data in the subset of affected customer accounts. Due to this issue we are experiencing higher than normal lag in our systems for all accounts; import files may appear in "queued for import" status longer than is typical, and updates made to records will take longer than normal to appear in-platform. We are working to restore all systems to full functionality as quickly as possible. If you have any questions, please reach out to genius@evertrue.com

We are continuing to work to resolve the issue, and have re-enabled importer operations. If your assignments file was impacted by this mornings' issue, we ask that you please do not attempt running that file again at this time. Please reach out to genius@evertrue.com if you have any questions.

We have identified the issue causing assignment data to not appear in some accounts, and are working to find a resolution as quickly as possible. Imports will remain paused in the interim. Please reach out to genius@evertrue.com if you have any questions.

As we continue to investigate the issue with assignments, we will be temporarily pausing importer operations. During this pause, imports will appear in "queued for import" status. Once resumed, we will process imports in the order they were received. We apologize for the inconvenience and are working to resolve this issue as quickly as possible. Please reach out to genius@evertrue.com if you have any questions.

We are currently investigating an issue that is preventing assignment data from loading in some accounts. Users may notice their assignments do not load in either Portfolios or Volunteer, and may see discrepancies in their Launchpad reporting. We are working to resolve the issue as quickly as possible, and apologize for the inconvenience. If you have any questions, please reach out to genius@evertrue.com