Outage in Extensiv

Gateway Errors across products

Resolved Major
November 15, 2024 - Started about 1 month ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently experiencing a service disruption with Extensiv Products. Our team is currently working to restore the service. All users may be affected. We apologize for any inconvenience. We will send an additional update in the next 30 minutes.
Components affected
Extensiv 3PL Warehouse Manager Extensiv SmartPack Extensiv Small Parcel Suite Extensiv SmartScan Extensiv Integration Manager by Extensiv Order Manager by Extensiv Warehouse Manager by Extensiv Support Portal Extensiv Billing Manager
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/16/2024 01:07AM

The system access issue is resolved. You may still experience some latency on certain processes within Order Management. Thank you for your patience as we work to restore optimal performance.

MONITORING about 1 month ago - at 11/15/2024 10:56PM

All systems are now operational. We will continue to monitor for any further issues.

IDENTIFIED about 1 month ago - at 11/15/2024 10:36PM

We're starting to see the Order Management service recover. Please expect intermittent errors. We will send another update once the system is fully recovered.

IDENTIFIED about 1 month ago - at 11/15/2024 10:13PM

We are now focusing our efforts in restoring the Order Management service. We sincerely apologize for any inconvenience. We will send an additional update in 30 minutes.

IDENTIFIED about 1 month ago - at 11/15/2024 09:21PM

We continue to work on the outage for Order Management, however all other systems are now operational.

INVESTIGATING about 1 month ago - at 11/15/2024 08:49PM

We are currently experiencing a service disruption with Extensiv Products.

Our team is currently working to restore the service. All users may be affected. We apologize for any inconvenience.

We will send an additional update in the next 30 minutes.

Latest Extensiv outages

'Too Many Requests' error when entering Extensiv HUB - 9 days ago
Issue with Fedex label creation - 12 days ago
Users experiencing timeouts and system slowness - 20 days ago
"Unable to process request" Errors within Order Management - about 1 month ago
Order Manager Order Grid Issues - about 1 month ago

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