Outage in Extensiv

Users experiencing timeouts and system slowness

Resolved Minor
December 02, 2024 - Started 6 months ago - Lasted about 10 hours
Official incident page

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Outage Details

Our upstream provider, AWS, is currently experiencing an issue which is affecting the ability to navigate within Extensiv products. All users may be affected. This issue is intermittent and may not effect all users. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider. We will send an additional update in 30 minutes.
Components affected
Extensiv 3PL Warehouse Manager Extensiv Small Parcel Suite
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 12/03/2024 05:16AM

This incident has been resolved.

MONITORING 6 months ago - at 12/03/2024 03:01AM

We are planning a brief 15-minute maintenance period for 3PL Warehouse Manager tonight at 8:00 p.m. PST to upgrade our system infrastructure to provide significantly improved performance during busy season.

MONITORING 6 months ago - at 12/02/2024 07:58PM

We are no longer seeing timeout and slowness issues, but we will continue to monitor and investigate.

IDENTIFIED 6 months ago - at 12/02/2024 07:28PM

Our upstream provider, AWS, is currently experiencing an issue which is affecting the ability to navigate within Extensiv products. All users may be affected. This issue is intermittent and may not effect all users.

We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider. We will send an additional update in 30 minutes.

Latest Extensiv outages

Extensiv cannot be reached by phone - about 1 month ago
TW-33091 - 3 months ago
TW-30991 - Some users are currently unable to access 3PL Warehouse Manager - 3 months ago
Latency and Timeout Errors - 4 months ago
'Too Many Requests' error when entering Extensiv HUB - 5 months ago

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