Fathom Video Outage History

Fathom Video experienced an AI provider outage that impacted Ask Fathom, live summarization, AI search, and some transcription functionality across Zoom, Microsoft Teams, and Google Meet integrations. The outage affected both post-call and in-call processing components for 2.6 hours. The issue was identified, a fix was implemented, and the incident was resolved with monitoring to ensure stability.

Fathom Video experienced a 40-minute incident where the desktop application failed to properly display recording status and recordings were delayed in appearing on the web application. The issue affected in-call processing across Zoom, Microsoft Teams, and Google Meet platforms. A fix was implemented and the incident was resolved after monitoring confirmed the solution was effective.

Fathom Video experienced a major incident where bots were unable to join some Zoom meetings due to a Zoom API issue, affecting the In-Call Processing component for Zoom integrations. The service worked with Zoom to identify the root cause and resolved the incident after 5.2 hours.