Check if FIRST LINE is down, official outages, user-reported issues, and outages map.
FIRST LINE is working normally
Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
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See what users are saying about FIRST LINE issues that impacted them and how they are affected by the outage.
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IsDown has tracked 22 incidents since started monitoring FIRST LINE status in December 2025. We collect data from 5350+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official FIRST LINE outages and also issues that we're started by a spike in crowdsource reports.
| Date | Incident | Duration |
|---|---|---|
|
Nov 17, 2025
09:16 AM EST
|
Minor
已偵測到其中一台伺服器在 22:16-22:25 期間發生短暫異常,並已自動切換至備援節點。
在此切換時段內,部分使用該節點的用戶可能會遇到訊息無法接收或無法顯示的情況。
技術團隊已在第一時間展...
|
25 minutes |
|
Jul 09, 2025
09:00 PM EDT
|
Minor
稍早因其中一台檔案資源服務發生中斷,造成以下影響:
1. 部分檔案讀取操作 可能出現異常或中斷情形。
2. 寄出的信件 暫時顯示為 FIRST LINE 的服務信箱地址,而非原設定的寄件人。
...
|
about 5 hours |
|
Jun 24, 2025
05:15 AM EDT
|
Minor
我們稍早偵測到某台伺服器出現短暫異常,可能導致部分用戶在登入或連線時出現延遲或操作反應變慢的情況。
目前技術團隊已在第一時間展開確認與處理,後續將持續更新進度。如有造成您的不便,敬請見諒,感謝...
|
about 1 hour |
|
Jun 16, 2025
07:00 PM EDT
|
Minor
因單一伺服器出現異常,部分用戶的單一排程功能(如聊天機器人的「等待」流程)可能暫時受到影響,導致回應延遲或行為異常。已於稍早修復完成。
|
about 4 hours |
|
May 13, 2025
11:00 AM EDT
|
Minor
我們於今日 22:58 偵測到系統服務短暫異常,可能影響部分用戶的登入與連線體驗。目前問題已於 23:22 完成修復,服務已全面恢復正常運作。
我們已進一步優化監控與防範機制,以避免類似情況再...
|
about 11 hours |
|
Apr 10, 2025
12:30 PM EDT
|
Minor
您好,
我們正在進行 AI 服務伺服器的緊急維護,期間 AI 自動知識庫回覆等相關功能將暫時無法使用。
團隊正積極處理中,造成不便敬請見諒,感謝您的理解與耐心等待。
|
3 days |
|
Mar 21, 2025
10:00 AM EDT
|
Minor
⚙️【維護期間 API 可能出現 #429 】
例行性維護期間,由於 API 架構更新,呼叫可能出現 #429 拒絕請求代碼,導致部分請求無法順利處理。
|
about 2 hours |
|
Mar 07, 2025
03:50 AM EST
|
Minor
由於中華電信線路故障,部分用戶將無法進行電話線路的外撥操作。我們已經向電信服務商報修,電信服務商技術人員將盡快協助恢復線路運作。
|
about 1 hour |
|
Jan 22, 2025
03:30 PM EST
|
Major
由於 AWS 資源異常,部分用戶可能通過 .01.firstline 網址連線至系統介面,影響範圍可能包括自動回覆功能及機器人腳本的等待節點等。目前技術團隊正在積極修復中,對此造成的不便,我們深...
|
about 4 hours |
|
Jan 16, 2025
10:30 PM EST
|
Minor
目前錄音功能無法正常播放,我們的相關技術人員正在積極調查並確認問題的觸發原因,力求盡快恢復功能。
|
about 3 hours |
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| Component | Status | Details |
|---|---|---|
| API 服務 status | OK | View details |
| FIRST LINE AI status | OK | View details |
| FIRST LINE 系統 status | OK | View details |
| 電話服務 status | OK | View details |
IsDown is a status page aggregator that monitors if FIRST LINE and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when FIRST LINE, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.
Every few minutes we go to the status page of FIRST LINE (and 5,350+ other services) and check if they are experiencing issues. We collect the status and outage information of FIRST LINE's 17 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.
Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from FIRST LINE and other services.
IsDown checks FIRST LINE official status page for major/minor outages or downtimes. A major outage is when FIRST LINE experiences a critical issue that severely affects one or more services/regions. A minor incident is when FIRST LINE experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a FIRST LINE outage, we send you an alert and update your dashboard and status page.
FIRST LINE and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.
IsDown collects all information from the outages published in FIRST LINE status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
FIRST LINE publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors FIRST LINE and all their 17 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor FIRST LINE but also 5,350 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.
Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.
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Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from FIRST LINE and other services.
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IsDown integrates with 20+ tools. Connect the status of FIRST LINE and 5,350 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.
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Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is FIRST LINE down?'
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Need similar to Downdetector FIRST LINE alerts? IsDown might be the solution for you. While Downdetector relies on user-submitted reports to detect FIRST LINE outages, IsDown monitors FIRST LINE's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:
| Features |
|
Downdetector |
|---|---|---|
| Official FIRST LINE status page monitoring with real-time incident details. | ||
| Monitor 5,350+ services including FIRST LINE in a single dashboard. | ||
| Instant FIRST LINE outage alerts sent to Slack, Teams, PagerDuty, and more. | ||
| Combined monitoring of FIRST LINE official status and user-reported issues. | ||
| Maintenance feed for FIRST LINE | ||
| Granular alerts filtering by FIRST LINE components and regions. |
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FIRST LINE isn't down. You can check FIRST LINE status and incident details on the top of the page. IsDown continuously monitors FIRST LINE official status page every few minutes. In the last 24 hours, there were 0 outages reported.
FIRST LINE is currently operational. You can check FIRST LINE status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of FIRST LINE being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the FIRST LINE official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
FIRST LINE last outage was on May 03, 2023 with the title "電信線路異常"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor FIRST LINE and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if FIRST LINE is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about FIRST LINE's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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