FloQast Outage History

FloQast experienced a major service incident where users encountered "Something Went Wrong" errors when loading application pages, lasting 23.4 hours. Users could temporarily resolve the issue by clearing their browser cache while engineers worked on the underlying problem. The issue was fixed and users can now access the application normally, with any remaining errors resolved by refreshing the browser.

FloQast experienced a 54-minute outage where Trial Balance files uploaded via the FloQast Connect SFTP server failed to process for APAC database customers. The issue affected the SFTP Server component and prevented successful file processing after upload. FloQast released a fix that restored normal Trial Balance processing functionality.

FloQast's Request Agent dashboard experienced loading failures for 1.8 hours, causing pages to load endlessly when users attempted to access the dashboard. The issue affected the Checklist component and impacted users across US, EU, and AU regions. The incident was resolved by applying database fixes, with US and EU regions restored first, followed by the AU database.

FloQast experienced a major outage lasting 1.1 hours where US region users encountered "Something Went Wrong" errors when attempting to access or login to the application. The issue was isolated to the US region while AU and EU customers remained unaffected. The engineering team deployed a fix and fully resolved the incident, restoring normal access for all US customers.

FloQast's AutoRec Matching service experienced a major disruption where uploaded transaction files were not appearing for matching, and NetSuite-connected accounts faced transaction pull failures or "user is currently matching" error messages. The Reconciliations component was affected for 5.4 hours. The transaction syncing issue was resolved and all connected clients should now see transactions pulling in as expected.

FloQast experienced an issue where US clients were not receiving Review Note notifications, affecting the Checklist component. The incident lasted 1.7 hours and was resolved with a fix release, though users experienced a brief delay while queued notifications were processed.

FloQast experienced widespread application errors for 8.9 hours, with various functions displaying Lambda errors and Runtime errors throughout the platform. The issue affected multiple functions across all FloQast environments, preventing users from accessing normal application features. The problem was identified and resolved through a fix deployment, though some residual errors occurred temporarily due to warm lambdas that had not fully restarted.

FloQast's Single Workflow Dashboard experienced navigation errors for 4.2 hours, causing error messages when users moved between the Overview, Timeline, and Entities sections. Users could work around the issue by closing the error dialog, which allowed the page to load normally, while the All Workflows Dashboard remained unaffected. The issue was identified and resolved with a fix release, restoring normal navigation functionality.

FloQast experienced errors when users tried to navigate to reconciliations from the Dashboard's Timeline view, affecting the Checklist component for 1.4 hours. Users could still access reconciliations through alternative paths via the Reconciliations and Folders tabs during the incident. The issue was identified and resolved with a deployed fix, restoring normal functionality to the Dashboard Timeline view.

FloQast experienced a 5-hour issue where changes made through the All Entities Reconciliation Template were appearing in Admin Settings but failing to sync to the Reconciliations tab. The team deployed a fix that restored proper syncing functionality, and users can re-apply the template if recent changes are not visible.