FloQast Outage History

FloQast experienced a 5-hour issue where changes made through the All Entities Reconciliation Template were appearing in Admin Settings but failing to sync to the Reconciliations tab. The team deployed a fix that restored proper syncing functionality, and users can re-apply the template if recent changes are not visible.

FloQast experienced file processing failures when files were uploaded via sFTP, affecting the SFTP Server component for 18.9 hours. The incident was classified as major and has been resolved after implementing a fix and monitoring the results.

FloQast experienced a major incident where users encountered "Something Went Wrong" errors across various parts of the application, specifically affecting the Checklist and Reconciliations components. The issue was identified and a fix was implemented after 9.4 hours, with the incident fully resolved following a monitoring period.

FloQast experienced a major service incident where users received 403 permission errors when making API requests to specific endpoints, including Trial Balance and Chart of Accounts endpoints. The issue prevented users from accessing these critical API functionalities for nearly 4 hours. The incident was resolved after implementing and deploying a fix, with monitoring confirming the restoration of normal API access.

FloQast experienced a major incident where specific admin settings pages failed to load for users. The issue affected administrative functionality across the platform for 25 minutes. The problem was identified and resolved through a fix deployed to all regions, restoring full functionality.

A recent core service deployment caused 500 errors preventing users from accessing Trial Balance (TB) upload folders in FloQast. The incident affected the Checklist and Reconciliations components for 6 minutes. The issue was resolved by reverting the problematic deployment.

FloQast's AI-powered rule generation feature in the Matching product experienced a 500 error that prevented users from creating matching rules across all regional databases (US, EU, AU). The issue was resolved after 1.1 hours by implementing new regional configurations between FloQast and OpenAI to meet updated requirements.

FloQast experienced an issue where checklist items were erroneously assigned new Template IDs during import via Single-Entity or All-Entities templates, causing duplicate checklist items to appear in relevant periods when templates were applied through Admin Settings. While no sign-off data was lost from original items, users saw apparent duplications as new versions of checklist items were created alongside existing ones. The issue was resolved after 72.3 hours with a fix implemented to prevent further duplicates and correction of already-created duplicate tasks.