FreedomPay Outage History

FreedomPay experienced transaction processing latency and timeouts with Redsys - Europe, affecting the RedSys component. The incident lasted 26 minutes and was resolved after FreedomPay coordinated with Redsys - Europe to restore normal transaction processing.

FreedomPay experienced processing issues with Global Blue's Currency Select service in Australia, affecting transaction latency and causing processing timeouts. The incident lasted 2.5 hours while FreedomPay worked with Global Blue to resolve the problem. Transaction processing returned to normal and all issues were fully resolved.

FreedomPay experienced transaction processing latency and timeouts with their Redsys - Europe payment processor, affecting the RedSys component. The incident lasted 16 minutes before transaction processing returned to normal and all issues were resolved.

FreedomPay experienced transaction processing latency and timeouts with Global Payments UCP U.K. for 12.8 hours. The issue affected payment processing through the Global Payments UCP U.K. component, causing delays and intermittent transaction failures. The incident was resolved when transaction processing returned to normal levels and systems began operating as expected.

FreedomPay experienced transaction processing latency and timeouts with Mastercard TSPI, affecting payment processing capabilities. The incident lasted approximately 1.2 hours before transaction processing returned to normal and all issues were resolved.

FreedomPay experienced transaction processing latency and timeouts affecting their Stored Value component for 15 minutes. The incident impacted the ability to process stored value transactions normally. The issue was resolved and transaction processing returned to normal operations.

FreedomPay experienced transaction processing latency and timeouts with Worldline GICC Europe that affected payment processing capabilities. The incident was classified as minor and lasted 9 minutes. Support teams investigated and resolved the processing issues.

FreedomPay experienced a minor incident affecting the Enterprise Portal reporting functionality that lasted 2.2 hours. The issue was under investigation from 05:35 until it was resolved at 07:45 on March 22, 2026.

FreedomPay experienced transaction processing latency and timeouts with Global Payments Heartland - US, affecting the Heartland payment processing component. The incident lasted 22 minutes before transaction processing returned to normal and all issues were resolved.

FreedomPay experienced transaction processing latency and timeouts specifically affecting Heartland Gift Card transactions for 24 minutes. The incident impacted only gift card processing through the Heartland component while other services remained unaffected. The issue was resolved and transaction processing returned to normal operations.