FreedomPay Outage History

FreedomPay experienced transaction processing latency and timeouts with their Redsys - Europe payment processor, affecting the RedSys component. The incident lasted 16 minutes before transaction processing returned to normal and all issues were resolved.

FreedomPay experienced transaction processing latency and timeouts with Global Payments UCP U.K. for 12.8 hours. The issue affected payment processing through the Global Payments UCP U.K. component, causing delays and intermittent transaction failures. The incident was resolved when transaction processing returned to normal levels and systems began operating as expected.

FreedomPay experienced transaction processing latency and timeouts with Mastercard TSPI, affecting payment processing capabilities. The incident lasted approximately 1.2 hours before transaction processing returned to normal and all issues were resolved.

FreedomPay experienced transaction processing latency and timeouts affecting their Stored Value component for 15 minutes. The incident impacted the ability to process stored value transactions normally. The issue was resolved and transaction processing returned to normal operations.

FreedomPay experienced transaction processing latency and timeouts with Worldline GICC Europe that affected payment processing capabilities. The incident was classified as minor and lasted 9 minutes. Support teams investigated and resolved the processing issues.

FreedomPay experienced a minor incident affecting the Enterprise Portal reporting functionality that lasted 2.2 hours. The issue was under investigation from 05:35 until it was resolved at 07:45 on March 22, 2026.

FreedomPay experienced transaction processing latency and timeouts with Global Payments Heartland - US, affecting the Heartland payment processing component. The incident lasted 22 minutes before transaction processing returned to normal and all issues were resolved.

FreedomPay experienced transaction processing latency and timeouts specifically affecting Heartland Gift Card transactions for 24 minutes. The incident impacted only gift card processing through the Heartland component while other services remained unaffected. The issue was resolved and transaction processing returned to normal operations.

FreedomPay experienced transaction processing latency and timeouts with Global Payments Heartland - US, affecting the Heartland component. The processing issues were resolved within 10 minutes, with transaction processing returning to normal operations.

FreedomPay experienced transaction processing latency and timeouts in their UAT environment for 1.3 hours. The issues affected transaction processing capabilities in the UAT system. The incident was resolved and transaction processing returned to normal operations.