Outage in Freshdesk
Issue in Ticket Creation via emails
Resolved Minor
April 08, 2026 - Started 7 days ago
- Lasted about 6 hours
Incident Report
Summary AI Generated
Freshdesk experienced an issue with email-to-ticket conversion functionality in the US region, preventing emails from being automatically converted into support tickets. The service disruption was classified as minor and lasted 6.2 hours. The technical team worked to resolve the problem and restore normal email processing functionality.
We are currently experiencing an issue with email-to-ticket conversion in the US region. Our team is actively working on resolving it and will keep you updated on the progress.
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