Outage in Freshdesk

Performance degradation in Freshdesk

Resolved Minor

June 22, 2026 - Started 28 days ago - Lasted about 3 hours

Incident Report

Summary AI Generated

Freshdesk experienced a network performance degradation lasting approximately 3.4 hours, caused by issues with a third-party service provider. The incident broadly impacted core platform functionality, including the web app, incoming emails, search, reports, marketplace, social, Fresh Caller, Fresh Bots, custom objects, workflows, sandbox, and ticket service requests. The engineering team worked with the provider to investigate and resolve the issue.

We are observing network performance issues due to our third‑party service provider. Our engineering team is actively working with the provider to investigate and resolve the issue. We will share further updates as more information becomes available.

Components affected

Freshdesk WEB APP Freshdesk INCOMING EMAILS Freshdesk SEARCH Freshdesk REPORTS Freshdesk MARKETPLACE Freshdesk SOCIAL Freshdesk FRESH CALLER Freshdesk FRESH BOTS Freshdesk Custom Objects Freshdesk Workflow Freshdesk Sandbox Freshdesk Ticket - Service Request

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial Learn More

Latest Freshdesk outages

Degraded Performance in Freshdesk - about 3 hours ago

Degraded Performance in Freshdesk - 25 days ago

Degraded Performance in Freshdesk - about 1 month ago

Investigating WhatsApp Onboarding Integration Issues - about 1 month ago

Degraded Performance in Freshdesk - about 1 month ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook