Outage in FreshService
Performance Degradation with Canned Responses and Solution Articles
Resolved Minor
November 10, 2025 - Started 28 days ago
- Lasted about 2 hours
Incident Report
We are currently experiencing an issue where Canned Responses and Solution Articles are unresponsive for subset of customers when replying to tickets. Our engineering team is actively investigating the cause and working to restore full functionality.
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