Outage in Genesys Cloud
Some customers may be experiencing delays with queue reporting, interaction details, and performance reports.
Resolved MinorIncident Report
Some customers may be experiencing delays with queue reporting, interaction details, and performance reports in the US East. Teams are investigating at this time. Next update 07:00 AM Eastern
Components affected
Genesys Cloud Americas (US East)Need to monitor Genesys Cloud outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
about 3 years ago - at 03/01/2023 11:40AM
This incident has been resolved.
IDENTIFIED
about 3 years ago - at 03/01/2023 11:37AM
Root cause has been identified and mitigation steps have been implemented. We are beginning to see improvement as error rates are dropping.
INVESTIGATING
about 3 years ago - at 03/01/2023 11:30AM
Some customers may be experiencing delays with queue reporting, interaction details, and performance reports in the US East. Teams are investigating at this time. Next update 07:00 AM Eastern
Latest Genesys Cloud outages
Genesys Cloud - Analytics Delays - 5 days ago
Elevated Error Rates - EMEA (London) - 8 days ago
Elevated Error Rates - APAC (Seoul) - 8 days ago
Elevated Error Rates APAC (Sydney) - 21 days ago
Elevated Error Rates - EMEA (UAE) - about 1 month ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6020 services available
Integrations with
