Outage in Genesys Cloud
Elevated Error Rates America's US-East/US-West Regions
Resolved Major
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Outage Details
Latest Updates ( sorted recent to last )
Issue with third party provider has been resolved. Service restored for TFN's that were impacted.
Root cause has been identified and mitigation steps are in progress by our 3rd party provider. Some of the impacted numbers have been restored as 3rd party works to resolve. Next update top of the hour
Teams are investigating an issue with TFN for a subset of numbers using Genesys Cloud Voice services. This issue is impacting inbound calls only. Next update 14:30 or sooner as information becomes available.
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