Outage in Genesys Cloud
Intermittent Call Failures: Americas (Canada)
Resolved Minor
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Outage Details
Latest Updates ( sorted recent to last )
Deploy has finished.
Teams will deploy the fix at 8 pm ET. Next update 8:30 pm ET.
Impacted customers should first try Global Media Fabric as a workaround. A secondary work around is being published to case notes at this time. Teams have identified mitigation steps and will code, test, and deploy. Next update 7pm ET or as information becomes available.
Teams have identified a fix action to mitigate, however the fix will need to go through testing before deploy. Work around for current users affected is being finalized and instructions will be posted to cases. Next update top of the hour.
Teams have identified potential mitigation steps and are determining which will lead to fastest recovery. Next update bottom of the hour.
Some users have reported intermittent inbound and outbound call failures in the Americas (Canada) region. Teams have been engaged for investigation and next steps. Next update 4:15pm ET.
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