Outage in Genesys Cloud
Degraded Call Service
Resolved MinorIncident Report
We are investigating an outbound call service intermittent error.
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Latest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 06/17/2024 12:34PM
Recent validation improvements on the platform exposed a defect with payload attributes. A rollback was performed to mitigate the issue.
MONITORING
almost 2 years ago - at 06/17/2024 12:16PM
Monitoring for stability.
IDENTIFIED
almost 2 years ago - at 06/17/2024 11:48AM
Mitigation in progress.
IDENTIFIED
almost 2 years ago - at 06/17/2024 11:32AM
Teams are monitoring traffic at this time, issue is intermittent and confirmed to not be widespread. Mitigation steps are being identified, next update top of the hour.
INVESTIGATING
almost 2 years ago - at 06/17/2024 10:57AM
Issue is isolated to a configuration issue. Some customers in the region may see some intermittent call issues as a result.
INVESTIGATING
almost 2 years ago - at 06/17/2024 10:38AM
We are investigating an outbound call service intermittent error.
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