Outage in Genesys Cloud
Degraded Call Service
Resolved Minor
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Outage Details
Latest Updates ( sorted recent to last )
Recent validation improvements on the platform exposed a defect with payload attributes. A rollback was performed to mitigate the issue.
Monitoring for stability.
Mitigation in progress.
Teams are monitoring traffic at this time, issue is intermittent and confirmed to not be widespread. Mitigation steps are being identified, next update top of the hour.
Issue is isolated to a configuration issue. Some customers in the region may see some intermittent call issues as a result.
We are investigating an outbound call service intermittent error.
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