Outage in Genetec Cloud Products

Service Outage Investigation in Progress

Resolved Major
November 18, 2025 - Started 17 days ago - Lasted 27 minutes
Official incident page

Incident Report

We are currently experiencing a service disruption that may impact the SC SaaS application. Our teams are actively investigating and working to restore full functionality as soon as possible. Further updates will be provided as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 11/18/2025 09:54AM

The issue has been mitigated and the service is currently stable. Our teams are closely monitoring the system to ensure continued normal operation.

INVESTIGATING 17 days ago - at 11/18/2025 09:30AM

We are currently experiencing a service disruption that may impact the SC SaaS application. Our teams are actively investigating and working to restore full functionality as soon as possible. Further updates will be provided as more information becomes available.

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