Outage in Gladly

Investigating Chat Issue

Resolved Minor

October 18, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

Gladly is investigating intermittent chat delay issues. We are working as expediently as possible to resolve this and will continue updating the Status Page every 30 minutes. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Components affected

Gladly Channel - Chat

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 10/18/2023 04:51PM

After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly is fully operational.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

MONITORING over 2 years ago - at 10/18/2023 04:35PM

We have observed recovery in chat messages delay. We will continue to monitor the system and provide updates if necessary.

We'll send our final update on this issue once we conclude our monitoring and confirm the issue is resolved.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

INVESTIGATING over 2 years ago - at 10/18/2023 03:59PM

Gladly is investigating intermittent chat delay issues.

We are working as expediently as possible to resolve this and will continue updating the Status Page every 30 minutes.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Latest Gladly outages

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Identified Gladly not working - 6 days ago

Investigating Latency - about 1 month ago

Investigating Login Issue - about 2 months ago

Investigating Performance Issue - 3 months ago

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