Investigating Email Delivery Issue

After actively monitoring system performance, we are happy to report that this issue is now resolved.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

A fix has been deployed for this issue. We will continue to monitor the system and provide updates if necessary.

We'll send our final update on this issue once we conclude our monitoring and confirm the issue is resolved.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

We are working diligently to fix this issue. We will update this page in 1 hour or as soon as we have more information.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Our work with our email partner continues on the delivery issues. We will update this page in 1 hour or as soon as we have an update. Thank you!

We continue to work with our email partner on a speedy resolution. We will update this page in 45 minutes or as soon as we have more information.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

We continue to work with our email partner to address the subset of emails affected. We recommend turning off email Auto Replies for the time being, so Conversations that Agents previously closed do not re-open.

We will update this page within the next 45 minutes.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Gladly has identified the issue where a subset of automated email responses sent by Rules show an "Unknown Error", but are successfully sent.

We are working with our email partner to resolve this and will continue updating the Status Page every 30 minutes.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

We are continuing to investigate this issue along with our email partner. While email auto-replies are showing as not delivered, they have been sent to the recipient.

We will continue updating this Status Page every 30 minutes.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Gladly is investigating an issue where automatic email responses are showing as undelivered, but have actually been successfully sent.

We are working as expediently as possible to resolve this and will continue updating the Status Page every 30 minutes.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.