Outage in Gladly
Investigating Routing Issue
Resolved MinorIncident Report
Gladly is investigating an issue of routing with messaging automation and chat.
We are working as expediently as possible to resolve this and will continue updating the Status Page every 30 minutes.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Components affected
Gladly Routing, Prioritization and WorkflowTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 07/31/2024 04:37PM
After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly is fully operational.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
MONITORING
over 1 year ago - at 07/31/2024 03:45PM
A fix has been deployed for this issue, and we have seen recovery on routing. We will continue to monitor the system and provide updates if necessary.
We'll send our final update on this issue once we conclude our monitoring and confirm the issue is resolved.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
INVESTIGATING
over 1 year ago - at 07/31/2024 03:19PM
Gladly is investigating an issue of routing with messaging automation and chat.
We are working as expediently as possible to resolve this and will continue updating the Status Page every 30 minutes.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
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