Outage in Gladly
Gladly Reports and Insight Builder Data Latency
Resolved Minor
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Outage Details
We have an identified an issue causing elevated data latency beginning ~4:09 PM PT today on Gladly Reports and Gladly Insight Builder. This issue does not affect the Events API, Webhooks, Liveboards or AWS EventBridge, which continue to function as expected.
Please contact gladly support should you have any questions.
Components affected
Gladly ReportingLatest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 09/25/2025 01:12AM
Our technology partner has deployed a fix for this issue. Gladly Reports and Insight Builders should be operating as expected again as of 6:09 PM PT.
Please contact gladly support should you have any questions.
IDENTIFIED
2 days ago - at 09/25/2025 12:39AM
We have an identified an issue causing elevated data latency beginning ~4:09 PM PT today on Gladly Reports and Gladly Insight Builder. This issue does not affect the Events API, Webhooks, Liveboards or AWS EventBridge, which continue to function as expected.
Please contact gladly support should you have any questions.
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