Outage in Gladly
Gladly Reports and Insight Builder Data Latency
Resolved MinorIncident Report
We have an identified an issue causing elevated data latency beginning ~4:09 PM PT today on Gladly Reports and Gladly Insight Builder. This issue does not affect the Events API, Webhooks, Liveboards or AWS EventBridge, which continue to function as expected.
Please contact gladly support should you have any questions.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 09/25/2025 01:12AM
Our technology partner has deployed a fix for this issue. Gladly Reports and Insight Builders should be operating as expected again as of 6:09 PM PT.
Please contact gladly support should you have any questions.
IDENTIFIED
4 months ago - at 09/25/2025 12:39AM
We have an identified an issue causing elevated data latency beginning ~4:09 PM PT today on Gladly Reports and Gladly Insight Builder. This issue does not affect the Events API, Webhooks, Liveboards or AWS EventBridge, which continue to function as expected.
Please contact gladly support should you have any questions.
Latest Gladly outages
Investigating Login Issue - 1 day ago
Identified Gladly not working - 6 days ago
Investigating Latency - about 1 month ago
Investigating Login Issue - about 2 months ago
Investigating Performance Issue - 3 months ago
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